During the Memorial Day weekend of 2008 we experienced significant damage to our home from tornado related hail. Norcon Home Services and Mr. Doug Hoppe provided us with outstanding quality and service. We are pleased to submit a high recommendation based on the service that was performed.
We spent a large amount of time researching our options for contractors. Greg interviewed around 15 different contractors, developed a detailed questionnaire in an Excel spreadsheet, and followed a similar process used by some manufacturing engineers to document and compare answers to relevant questions. We had never used a contractor on the exterior of our home before and it was quite an education. We found a wide disparity in the contracting industry in the level of professionalism, quality of workmanship, honesty and integrity, and communication and interpersonal skills. Norcon Home Services surfaced in this rigorous process as the highest ranking on multiple individual dimensions and the highest overall ranking. More important than winning the contract was what we learned as the work began and was completed. We were very interested to see how the work would be done.
The workmanship from Norcon Home Services had very high quality. The communications were handled exceptionally well. We avoided many hassles that we heard about from our neighbors and friends by hiring a contractor that set the standards high and had the competency to communicate well. Kristina especially appreciated Doug’s consistently courteous manners and social etiquette. Greg appreciated the high quality, hard work, and attention to details. All aspects of the job were covered with the same high level of quality.
We actually got to know the specialized teams that work with Norcon Home Services. We communicated with them briefly without distracting them. Kristina offered them refreshments because she is fromGermany, where this is the custom. They showed us how they handle the many various hidden details of exterior home contracting. They explained that not every general contractor allows them to take the time or materials to perform all of these details correctly. Norcon Home Services is unique in setting the quality standards consistent and high, and they enjoyed the opportunity to do things right and take pride in their work.
Friends and visitors frequently comment about how beautiful our house looks now. We spent considerable time researching colors and materials with Norcon Home Services to model our home after architectural designs we know inEurope. Norcon Home Services had what we considered to be the best ideas on how to complete the look and design to model our home in this pattern.
We hope this brief letter provides you with the confidence to proceed with Norcon Home Services on your project. We are happy to take phone calls or visits from potential customers of Norcon Home Services due to our great satisfaction and pride in the quality of their work.
Sincerely
Greg and Kristina Lattner – Lino Lakes, MN (phone numbers available upon request)
Could you ever believe a home contractor would actually do what they say they would do?
Work hard, do beautiful work, and clean up their mess? Be on time (and I don’t mean “I’ll be there sometime between 9:00 A.M. and 3:00 P.M. “), I mean when they say they will be there at 8:00 A.M., and actually show up at 7:45?
If that surprises you, hire Norcon Home Services, they are terrific. We had them do a complete roofing and siding job on a 15 year old house, and I must say, neighbors are taking pictures of our house and having theirs redone!!
They have a team that does everything from siding, brickwork, roofing, and much more. We were so happy with the outside work, we had them re-do two bathrooms six months later (you should see the pictures)!
We delayed these projects through years of procrastination, and 4 different bids with other contractors, for fear of a royal mess, both in the yard and in our savings account.
Norcon Home Services did a better job than I imagined, and they were actually competitive. They matched and beat the other guys, in quality of work as well as price.
Do it right, hire Norcon Home Services!
BILL AND JEANNE MAYER
Lino Lakes, Mn. (phone numbers available upon request)
This is a small sample of testimonials taken from forms filled out by customers after job completion, and are written in the customer’s own words.
Customer Name: Joe Kutzler
Type of Work Completed: Complete roof overhaul and structural repair.
Customer Evaluation of Work:
Quality: Beyond excellent
Reliability: All workers displayed complete reliability.
Thoroughness: The job was completed to perfection.
Overall Satisfaction: The outcome was far beyond our expectations. Quality workmanship showed in every detail.
Customer Name: Brenda Labarre
Type of Work Completed: Roof, soffit, fascia, trim, gutters.
Customer Evaluation of Work:
Quality: Excellent
Reliability: Excellent
Thoroughness: Excellent
Cost: Very Good
Overall Satisfaction: The timing of the different jobs was wonderful. The cleanup was great. The crews were all polite. The quality seems above average.
Customer Name: West Oaks
Type of Work Completed: Re-roof, cedar shake.
Customer Evaluation of Work:
Quality: Excellent
Reliability: Very Good
Thoroughness: Very Good
Cost: Good
Overall Satisfaction: Very good. Excellent follow-up. Very friendly technicians. Attention to details is excellent. Very responsive and timely.
Customer Name: Jessica Meidl
Type of Work Completed: Roof house and garage, steel gutters replaced.
Customer Evaluation of Work:
Quality: Excellent
Reliability: Very Good
Thoroughness: Excellent
Cost: More than fair.
Overall Satisfaction: Everyone at Norcon has treated us with the best customer service, we are very happy with the quality of workmanship done for us.
Customer Name: Scott Pagel
Type of Work Completed: Re-roofed home.
Customer Evaluation of Work:
Quality: Excellent
Reliability: Excellent
Thoroughness: Excellent
Cost: Excellent
Overall Satisfaction: Excellent job. Could not be happier with the work done. Thank you.
Customer Name: John Opliger
Type of Work Completed: Total exterior, to include new roof, new gutters and downspouts (leafproof system), new vinyl siding, new window, new Larson door.
Customer Evaluation of Work:
Quality: Excellent
Reliability: Excellent
Thoroughness: Excellent
Cost: Excellent
Overall Satisfaction: On a rating from 1 to 5 stars, 1 being the poorest and 5 being the best, Norcon came in with a 5 star rating in every category! I highly recommend Norcon for you remodeling projects. You will not be dissapointed.
Customer Name: Leslie Arden
Type of Work Completed: Fascia work around windows and roofline.
Customer Evaluation of Work:
Quality: Very high quality — Excellent
Reliability: Excellent
Thoroughness: Excellent
Cost: Comparable to others.
Overall Satisfaction: Very satisfied. They were great to work with. They handled questions from my 3-year-old and let me wash the windows. They replaced rotted wood and plugged holes that bats and birds were getting in at.
Customer Name: Mark Rosales
Type of Work Completed: Rebuilding of chimney.
Customer Evaluation of Work:
Quality: First class!
Reliability: First class!
Thoroughness: First class!
Cost: First class!
Overall Satisfaction: I am totally satisfied. Was most impressed by your efficiency and professionalism. You made a nightmare seem easy!
Customer Name: Kim Vang
Type of Work Completed: Sidewalk and front steps.
Customer Evaluation of Work:
Quality: Very good
Reliability: Very good
Thoroughness: Very good
Cost: Fair price for the work done.
Overall Satisfaction: Very pleased with the overall work done. Easy crew to work with.
